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Terms & Conditions

  1. THESE TERMS
    1. What these terms cover. These are the terms and conditions in which we supply information regarding to our consultation services. Please read these terms carefully before booking your consultation. These terms tell you who we are, how we will provide medication to you, what to do if there is a problem and other important information.
  2. INFORMATION ABOUT US AND HOW TO CONTACT US
    1. Who we are. We are MAMEDICA Limited (“Mamedica Clinic”) with our registered office address at Rothamstead Research, West Common, Harpenden, AL5 2JQ. MAMEDICA Limited is a company incorporated in England and Wales with company number 13570757.

      MAMEDICA Limited is regulated by the Care Quality Commission.
    2. How to contact us. You can contact us in the following ways:
      Telephone: 0330 580 1170
      Email: info@mamedica.co.uk
      Or via our contact page here
    3. How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address provided to us during the eligibility questionnaire.
  3. THE ORDERING PROCESS
    1. Your MAMEDICA prescription is dispensed through MAMEDICA Dispensary Limited. To view the order processing terms and condition, please visit this page.
  4. PAYMENT & CHARGES
    1. Mamedica Clinic provides consultations and follow up appointments for patients based on their individual medical needs. If you need to cancel or adjust your appointment for whatever reason, please do so via the patient portal no later than 48 hours prior to your appointment to avoid charges being incurred. If you need to change your appointment less than 48 hours prior to your appointment, please call our clinic team 0330 580 1170 to discuss.
    2. Payment Methods. Payment is only accepted by debit or credit card. Receipts will be emailed after the payment is taken. In providing payment card details, you authorise Mamedica to take payment in full for the applicable consultation charges and any other charges that become due to us under these terms. Where you may be entitled to a refund, it will only be made using the payment gateway and/or card originally used for payment. All disputes related to payments will be handled under UK Law.
  5. PERSONAL INFORMATION
    1. All personal information provided to MAMEDICA either by you or physicians or other healthcare providers is kept confidential and will only be used to provide you with pharmacy services or as otherwise agreed with you.
    2. MAMEDICA holds all personal information in accordance with relevant data protection legislation. For more information about how your personal information will be used and how you can exercise your rights in relation to such information, please read our privacy policy that can be accessed using the following link: https://www.mamedica.co.uk/privacy-policy/
  6. COMPLAINTS
    1. All patients and customers of MAMEDICA are entitled to make an official complaint if they are not satisfied with the services they have received. We take all complaints we receive very seriously. All complaints will be investigated thoroughly, so we can improve the service provided.
    2. We take any complaint we receive very seriously. Please feel free to direct your complaint via one of the options in paragraph 2 or here.

      Your complaint will be acknowledged within 3 working days with a copy of our complaints policy, information on how to escalate your complaint if you are unsatisfied, next steps in supporting you with your complaint or reasons for any delay.
  7. OTHER IMPORTANT TERMS
    1. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
    2. Governing law. These terms are governed by the laws of England and Wales and each of us submits to the exclusive jurisdiction of the courts of England and Wales.
  8. COOKIES
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