We're committed to ensuring patients can raise complaints about their care and treatment, and that all concerns are addressed fairly, thoroughly, and in a timely manner.
Please submit the form below, or please call 0330 50 1170. We are open Monday - Friday, 9am - 6pm (excluding national holidays).
The Registered Manager and Complaints Manager oversee complaint handling.
Your complaint will be sent to the Patient Experience Manager. You will receive an acknowledgement within 3 working days.
Your complaint will be investigated and resolved within 28 days. If we are delayed for any reason, we will keep you updated with our progress.
To support our thorough investigation, patients are encouraged to include relevant details such as:
Date and nature of incident
Contact details
Product or treatment involved
Desired resolution
Weekly updates are provided if requested. Once complete, a written summary of the investigation will be shared with you, including the outcome and any actions taken to prevent recurrence.
Mamedica Limited
20 Midtown
London
WC1V 6NX
